General X-Treme Scooter Warranty:

All warranty issues of X-Treme's products are handled by the support department. Just open a ticket and a friendly representative will get back to you quickly. If technicians cannot get the problem resolved to the customer’s satisfaction customers can return the scooter to the X-Treme Scooters warehouse at their expense for a refund.

X-Treme Scooter Parts Warranty:

X-Treme Scooters offers a 30-day limited bumper-to-bumper manufacturers warranty on all scooter parts and accessories on all models.

Selected 90-day parts warranty models include:
Electric Bicycle's XB-300 Li - XB-310 Li - XB-420 - XB-502 - XB-508 - XB-562 - XB-600 - XB-700 Li,

Selected 6 month parts warranty models include:
Electric Mopeds XM-3500Li - XM-3000 - XM-3100 - XM-5000.

Gas Mopeds  XM-50 - XM-150 - XM-155 - XM-160,

We have an optional Extended Warranty on parts on selected models. Check our e-store for more details.

The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. X-Treme Scooters & Scooter Era will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.

ScooterX Warranty:

We have No Refund, No Return Policy unless ScooterX accepts returns. All warranty claims, technical and other issues that may occur after purchasing ScooterX products are handled by ScooterX manufacturer's departments only.

The manufacturer of ScooterX products offers a 30-day limited bumper-to-bumper warranty that covers any part on the scooter that is factory defective. Meaning if something is mechanically wrong with your product, comes broken or missing the ScooterX will replace it immediately. The warranty covers anything that is wrong or goes wrong within 30 days of purchase date. For warranty issues fill out the warranty form.

 

What is not covered and void under the ScooterX Warranty:

If the product was sold for less than 15% of the MSRP, the scooterX manufacturer will offer you no warranty. For misuse, abuse and complete up-to-date warranty information that apply to all customers click here.

 

Return Policy:

The ScooterX won't take returns once gas has been poured into the tank. If you have an electric model the scooterX will not accept a return once its been used.

Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made immediately. Transaction fees may apply. Customer is responsible for returning merchandise at his or her own expense. All shipping charges are non-refundable.

 

Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed.

 Battery Warranty for X-Treme Scooters products:

Manufacturer of X-treme scooters offers a full 6-month even trade warranty on defective batteries.

If any battery should become faulty within the specified warranty period X-Treme will replace the battery free of charge. Defective batteries should be returned to us for exchange. If you have questions about our warranty, please contact X-Treme's support department by opening a ticket only.

 Gasoline Engine Warranty for X-Treme Scooters:

X-Treme offers a 30 day warranty on all gas engines for all models.

X-Treme offers a 1 year engine warranty on selected ATV's & Moped Motorcycles models:
XA-110 - XA-112 - XA-114 - XA-150 XM-50 - XM-150 - XM-155 - XM-160.

The 1 year engine warranty warrants against factory defects only. Defective engines must be returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme Scooters determines the engine is defective due to a factory defect. X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer.

 X-Treme Scooters Limited Warranty:

What is covered and what is not covered:

Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, X-Treme Scooters will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery.  In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at X-Treme’s discretion and after careful consideration, X-Treme may arrange to have the item picked up and returned to X-Treme for free replacement.  X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.

Scooter Body: Damage to any plastic/fiberglass part that is a result of shipping is covered only if it occurred during shipping. Shipping damage must be reported immediately after delivery to be covered under warranty. To report damage call customer service at 1-800-772-3852, Ext. 203 within 24 hours of receiving the scooter. Then you will need to open an online support ticket. Otherwise, the plastic/fiberglass body parts are not covered under this warranty. If, after careful inspection by X-Treme's technical support department it is determined that the scooter was damaged during shipping (digital photos may be required by e-mail) , X-Treme scooters at it's discretion will supply free of charge the necessary replacement parts to fix the damaged scooter. X-Treme will not pay labor charges to install such parts.

Tires, Tubes and Kick Stands: These items are NOT covered unless they are damaged as a result of shipping. Shipping damage must be reported immediately.

During your applicable warranty period X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter. X-Treme may require certain parts to be shipped back to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued.

 X-Treme's Pocket Bikes & Gas Scooter Models (XG) Warranty:

Only manufactures defects will be covered.

Engines are covered. Each engine is started, tuned up and tested before we ship the pocket bike or gas scooter to you. Failure to premix oil with the gas voids the engine warranty.

Pull starters are not covered. Spare scooter pull starters can be purchased by phone at 1-402-603-4445 or online http://www.x-tremescooters.com/owning/parts/parts.html

Tires, tubes & flat tires are not covered unless damaged during shipping. Damage must be reported immediately by calling customer service at 1-800-772-3852, Ext. 203 within 24 hours of receiving the scooter. Then you will open an online support ticket.

 Electronic Parts Policy of X-Treme Scooters:

Electronic Parts are non-returnable. Please make your selections wisely when purchasing parts. Contact our parts department for more information. Our parts department can be reached by an email or by phone 1-402-603-4445.

 X-Treme Scooters 15 Day Return Policy:

Note: Customer is responsible for returning merchandise at his or her own expense.
All shipping charges are non-refundable.

If during the first 15 days you choose to return merchandise purchased from X-Treme Scooters for a replacement or refund less shipping, please review the terms and conditions below. If you fully agree with these terms and conditions and wish to proceed with your return open a support ticket and request an R.M.A. (Return Merchandise Authorization). Within 1 - 2 business days of submitting your request, a team member from X-Treme's support department will contact you with further instructions. Returns for refund will only be authorized during the first 15 days after delivery. After 15 days RMA’s for replacements only will be authorized.

Return Terms and Conditions
Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

1.       Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.

2.       Include a copy of your invoice.

3.       Include a copy of the RMA notice you have received from us via our support department help desk.

4.       Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

5.       Freight collect and COD packages will not be accepted.

At the discretion of X-Treme Scooters, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional 15% restocking fee.

*All shipping charges are non-refundable.
*Customer is responsible for returning merchandise at their own expense.

Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made immediately. Transaction fees may apply.

For up-to-date warranty information visit X-Treme Scooters manufacturer warranty page
http://www.x-tremescooters.com/owning/warranty.html

 Order Cancellation Policy of ScooterX and X-Treme Scooters:

Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed.